1. Data Controller
711kiss is the data controller responsible for the personal data collected and processed in connection with the 711kiss Platform at 711kiss.net. For the purposes of this Privacy Policy, "711kiss", "we", "us", and "our" refer to the operator of the 711kiss Platform. Our designated data protection contact can be reached via the support email address listed in the footer of this page.
This Privacy Policy applies to all personal data collected from registered Users of the 711kiss Platform, visitors to the 711kiss website, and individuals who contact 711kiss by any means including live chat and email.
2. Personal Data We Collect
711kiss collects the following categories of personal data:
- Identity Data: Full legal name, date of birth, national identity card or passport number (where required for verification), and gender.
- Contact Data: Malaysian mobile phone number, email address (if provided), and residential address including postcode and state.
- Account Data: Username, encrypted password, account registration date, account status, and communication preferences.
- Financial Data: Deposit and withdrawal history, transaction amounts in MYR, payment method identifiers (such as partial Touch n Go eWallet reference numbers or masked bank account details), and wallet balance records.
- Gaming Activity Data: Game sessions, bets placed, wagers, winnings, bonus usage, and responsible gaming tool usage including self-exclusion and deposit limit settings.
- Technical Data: IP address, device type and model, browser type and version, operating system, session timestamps, and approximate geographic location derived from IP.
- Communications Data: Content of support chat conversations and email correspondence with 711kiss, including complaint records and dispute documentation.
3. How We Collect Personal Data
711kiss collects personal data through the following means:
- Direct submission: Data you provide when registering for a 711kiss Account, completing identity verification, making deposits or withdrawal requests, or contacting 711kiss support.
- Platform usage: Data automatically generated when you browse the 711kiss website, log in to your Account, play games, or interact with the sportsbook. This includes session logs, clickstream data, and game round records.
- Payment processors: Transaction reference data and payment status notifications received from eWallet operators (such as Touch n Go and Boost) and Malaysian bank FPX gateways as part of deposit and withdrawal processing.
- Identity verification services: Where 711kiss engages a third-party KYC provider to verify identity documents, that provider may return verification results and data extracted from submitted documents to 711kiss.
- Cookies and tracking technologies: As described in Section 7 of this Privacy Policy.
4. Purposes of Processing
711kiss processes personal data for the following purposes:
- To register and maintain your 711kiss Account, including identity verification and age confirmation (21 years minimum);
- To process deposits, withdrawals, and bonus credits in MYR, including transaction record-keeping and dispute resolution;
- To provide, operate, and improve the games, sportsbook, and other services on the 711kiss Platform;
- To comply with anti-money laundering (AML) obligations, including transaction monitoring, suspicious activity reporting, and customer due diligence;
- To enforce the 711kiss Terms & Conditions, including detection of fraud, abuse, multi-accounting, and prohibited conduct;
- To send service communications relating to your Account, including transaction confirmations, security alerts, and policy updates;
- To send promotional communications where you have not opted out, including bonus offers, sportsbook promotions, and platform updates;
- To operate responsible gaming tools including self-exclusion lists, deposit limit enforcement, and problem gambling detection;
- To respond to support enquiries, complaints, and regulatory requests;
- To analyse platform usage patterns for product development and performance optimisation.
5. Legal Basis for Processing
711kiss processes personal data on the following legal grounds:
- Contract performance: Processing necessary to register your Account, process transactions, and provide gaming services under the 711kiss Terms & Conditions;
- Legal obligation: Processing required to comply with applicable anti-money laundering, counter-terrorism financing, and know-your-customer obligations;
- Legitimate interests: Processing for fraud prevention, security monitoring, abuse detection, and platform improvement, where such interests are not overridden by your privacy rights;
- Consent: Processing for marketing communications and non-essential cookies, where your consent has been obtained and may be withdrawn at any time.
6. Data Sharing and Disclosure
6.1 711kiss does not sell, rent, or trade personal data to third parties for commercial purposes. Personal data may be shared with the following categories of recipients on a strictly need-to-know basis:
- Payment processors: Touch n Go eWallet operator, Boost, Maybank, CIMB, Public Bank, and other payment service providers involved in processing your deposits and withdrawals;
- Identity verification providers: Third-party KYC and AML screening services engaged to verify the identity and regulatory status of 711kiss Users;
- Game providers: Licensed game studios and live casino operators whose games are hosted within the 711kiss Platform, to the extent necessary for game delivery and dispute resolution;
- Technical service providers: Cloud hosting, CDN, and cybersecurity providers operating Platform infrastructure under confidentiality and data processing agreements;
- Regulatory and law enforcement authorities: Where required by applicable law, court order, or legitimate regulatory request.
6.2 All third-party processors engaged by 711kiss are contractually bound to process personal data only for the purposes for which it was shared and to maintain appropriate technical and organisational security measures.
7. Cookies and Tracking Technologies
7.1 The 711kiss Platform uses cookies and similar tracking technologies to operate the Platform, remember your login session, personalise content, and analyse usage. The following categories of cookies are used:
- Strictly necessary cookies: Required for the Platform to function, including session authentication tokens and security cookies. These cannot be disabled without rendering the Platform inoperable.
- Functional cookies: Used to remember your preferences, such as language settings and game lobby layout. These improve your experience but are not essential.
- Analytics cookies: Used to collect aggregated data on how Users navigate the Platform, which pages are most visited, and where users encounter issues. This data is used to improve Platform performance.
7.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in to your 711kiss Account and use Platform services.
8. Data Retention
8.1 711kiss retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity verification records: 7 years from Account closure, in compliance with AML record-keeping requirements;
- Transaction records: 7 years from the date of transaction;
- Gaming activity logs: 3 years from the date of activity, unless required for longer for dispute resolution or regulatory purposes;
- Support and communications records: 3 years from the date of the last communication;
- Marketing preference records: Until you withdraw consent or for 2 years of Platform inactivity, whichever is earlier.
8.2 Where data is retained solely to comply with a legal obligation, access to that data will be restricted to personnel with a specific compliance need.
9. Your Privacy Rights
Subject to applicable law, you have the following rights in relation to your personal data held by 711kiss:
- Right of access: You may request a copy of the personal data 711kiss holds about you;
- Right to rectification: You may request correction of inaccurate or incomplete personal data;
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 711kiss's legal retention obligations;
- Right to restrict processing: You may request that 711kiss restrict processing of your data in certain circumstances, for example during the investigation of an accuracy dispute;
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal;
- Right to object: You may object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact the 711kiss data protection team via the support email address in the footer. 711kiss will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days with prior notification.
10. Children's Privacy
The 711kiss Platform is strictly for individuals aged 21 years and above. 711kiss does not knowingly collect personal data from individuals under the age of 21. Where 711kiss becomes aware that personal data has been collected from an individual under 21, that Account will be closed immediately and all associated data will be deleted, except where retention is required by law.
If you believe that a person under the age of 21 has registered a 711kiss Account, please contact 711kiss support immediately with the relevant details so that the matter can be investigated and resolved promptly.
11. Data Security
711kiss implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- 128-bit SSL encryption for all data transmission between Users and the Platform;
- One-way cryptographic hashing for password storage — 711kiss staff cannot retrieve your plain-text password;
- Access control policies restricting personal data access to authorised personnel with a legitimate business need;
- Regular security assessments and penetration testing of Platform infrastructure;
- Login anomaly detection and new-device verification requirements for 711kiss Accounts.
Notwithstanding these measures, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights and freedoms, 711kiss will notify affected Users without undue delay and will take all reasonable steps to mitigate the impact.
12. Changes to This Privacy Policy
711kiss reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Users by email or by prominent notice on the Platform at least 7 days before taking effect. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of the 711kiss Platform after the effective date of any Privacy Policy update constitutes your acknowledgement of the changes. If you do not agree with any changes, you should cease using the Platform and may request Account closure by contacting 711kiss support.
13. Contact Us
For all privacy-related enquiries, data access requests, or complaints regarding 711kiss's handling of your personal data, please contact the 711kiss data protection team via the official support email address displayed in the footer of this page. Please include your registered username and a clear description of your request or concern so that we can handle your matter efficiently.
711kiss support operates 24 hours a day, 7 days a week, and endeavours to acknowledge all privacy requests within 2 business days of receipt.